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Resetting Internet Explorer to its default settings and disabling all add-ons may also help. Internet Explorer version 8 and above are supported. RESPONDUS LOCKDOWN BROWSER UPDATE UPGRADEIf you continue to experience problems, try upgrading your browser: Windows users should upgrade to the latest version of Internet Explorer and Mac users should upgrade to the latest version of Safari. If you continue to experience problems, try restarting your computer in safe mode. If you have an antivirus program running, you may need to add WebLock to the list of safe programs (if possible) or temporarily exit/disable the antivirus program. RESPONDUS LOCKDOWN BROWSER UPDATE INSTALLTRY: You must have administrator privileges to install WebLock. ![]() IF: WebLock cannot be installed OR your antivirus program says WebLock is a virus OR WebLock launches but immediately closes While holding the control key, click the file and choose Open from the menu. TRY: In the finder, locate Install Respondus Lockdown Browser OEM.pkg. IF: MacOS X says "Install Respondus Lockdown Browser OEM.pkg can't be opened because it was not downloaded from the app store." When restarting in safe mode, your computer will only run the necessary components for your computer to function. ![]() If you are not familiar with the program it is asking you to close or are not able to close the program, you can restart your computer in safe mode. If you are familiar with the programs it is asking you to close, you can attempt to close them yourself (Some programs have icons in the task bar that may need to be right clicked to fully exit the program). TRY: WebLock cannot run alongside programs that could compromise the security of the test. IF: WebLock launches but says "You must close the following program(s) before starting the browser" Uninstall anti-virus before launching the Lockdown browser to avoid any issues, re-install after taking the test.Need to close all the running apps before launching FastTest Weblock.WebLock is only available for MS Windows and MacOS.If you have encountered a problem with installing or using WebLock, please read below for troubleshooting assistance. To take a test using WebLock, you must first install it on your machine. It prevents you from printing, copying, visiting other websites or accessing other applications during a test. If your computer and/or network is blocking access to this server, the LockDown Browser session will not be permitted to continue. RESPONDUS LOCKDOWN BROWSER UPDATE UPDATELockDown Browser accesses this server in order to check if an update has been issued by Respondus. This browser is a locked browser for test taking. When LockDown Browser starts, it must be permitted to access this server:. Some tests require candidates to use WebLock (Respondus Lockdown Browser). ![]()
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